Frequently Asked Questions

Everything you need to know about shopping with NEC EU.

What is the standard shipping time for orders within Europe?

We offer express shipping across the EU. Standard delivery typically takes 3-5 business days, while premium shipping arrives within 1-2 business days depending on your location.

How do I return an item that doesn't fit?

NEC EU offers a 30-day return policy. Simply use the prepaid return label included in your package or visit our returns portal to generate a new one for a full refund or exchange.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen, and we aim to reach 100% by 2025.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for 'pay later' options in select regions.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our 'True Fit' tool also suggests sizes based on your height and weight.